XKL Investment Group

Angela provided exceptional service from start to finish. She was professional, knowledgeable, and always willing to go the extra mile to ensure everything went smoothly. Her communication was clear, and she took the time to answer all of my questions with patience. I couldn’t have asked for a better experience – highly recommend Angela for anyone looking for top-notch service!

Hong LiuGoogle

This real estate agency is extremely professional, highly efficient, and maintains stringent standards. The house was exceptionally clean and tidy upon moving in, and the checkout process strictly followed the regulations without any deductions from the deposit. The full deposit was returned immediately after the inspection on the same day. Communication was smooth, and the cooperation was highly coordinated. Overall, the experience of working together was very pleasant.

weifeng chenGoogle

if you want an agent that is inexperienced, uncommercial, unknowledgeable and unprofessional - then XKL is perfect for you! As for me, I will be keeping my business, both as a landlord and a tenant, as far away as possible from here. If you're looking for more of a back story, please see below: XKL took over as property managers for a property that we were tenants in. On the day our lease ended there was only one staff member in the office and we were held hostage to her desired home time (4pm, although the office closes as 6pm) as they offer no other alternatives to return the keys - note she said we had received multiple communications on this including the rental contract we signed and the exit email, when I checked back through the emails and the contract there was no mention of the keys having to be returned by 4pm on the day of our lease ending. there are other examples - including the time that I was told that it is normal for waterproofing to wear down after 5-7 years as it's like a paint and will disintegrate over time; the fact that they did not provide options for an end of lease cleaner as their preferred cleaner was on holidays (lucky we had our own) and the time the agent was 8 minutes late to the 15 minute rental inspection (8 minutes doesn't sound like much but when it's more than half the allocated inspection time, it's alot) - as we were home, we let the potential tenants in on time and answered their questions on the property and the area as we had really enjoyed our time there.

Elizabeth LouieGoogle