LJ Hooker Projects ACT

Like others have noted, communication before signing and paying a deposit is great. Post transfer of funds, communication ceases and despite attempts to find information, customers are ghosted. Really disheartening.

SheenaGoogle

From my experience the sales agent communication is excellent prior to contract signature. Post contract signature the communication becomes non existent to the point where not insignificant losses were incurred (>$10K) due to not providing updates on settlement, not passing corrections to variations in time to be fixed (months), not providing answers to questions in a timely manner. I tried all forms of communications and it took more than a month on several occasions for any responses. The agent did not even acknowledge receipt of my communication and let me know he was working on an answer so I was often not even sure he received my communication. I also had to use the generic email address at one stage to get any response back on a query. The response from the generic email was extremely timely and promised a response later that day, which then did not come in from the agent for several days after. I also still have yet to have some information provided to me though promised. My advice is if you are buying off the plan then consider a different development under a different property agent or make sure that your variations are very well defined form the start and you are not reliant on communication from the sales Agent post contract signature. I will say that the quality of the property is excellent so potentially this company is careful at selecting good developments to be involved with.

K TGoogle

Kaylene is a highly experienced real estate agent, who gave us very honest and pragmatic advice in connection with sale of my mother's property. She also went above and beyond in terms of assistance in getting the property ready for sale, as we were sellers located interstate. We would have no hesitation in recommending her to others.

Kate PGoogle