LJ Hooker Altona North

Elena was wonderful to work with, supportive, professional, and always clear in her communication. She made a difficult process so much easier. Thank you so much for all your patience throughout the settlement process and for being so kind and compassionate. Brianna Bogeski.

MBJAM GardinerGoogle

I wouldn’t recommend trusting Elena Grace from LJ Hooker Altona North. At both the open house and our second inspection, she assured us the property would be “professionally cleaned before you move in.” Since we were buying from an elderly gentleman who couldn’t maintain the home, that promise was a big factor in our decision. But when it came time to hand over the keys, she went back on her word. After a lot of back and forth, she only agreed to a half hearted clean, and the house was still handed over in such a disgusting state that it was basically unliveable for the first two weeks. She also tried to push us into using her recommended conveyancer, Paul Shaba, who was also working for the vendor, we found that very odd as that would be a conflict of interest. It was obvious she was trying to double dip on commission. We’re so glad we didn’t go with him, he missed every single deadline and delayed settlement by six weeks, which meant reapplying for our finance. The whole process showed zero courtesy toward us as first time buyers. Thankfully, we found our own amazing conveyancer Zoe from ACEC&L who stepped in and helped us minimise the damage caused by the vendor’s team. On top of that, Elena often bypassed our conveyancer and called us directly, which felt really unprofessional and suspicious. Even on the day our offer was accepted, she rushed us into her office to sign the contract of sale manually before our conveyancer could review it. Later, we found out two conditions we had discussed weren’t even included in the contract. It genuinely felt like they were trying to push us into making mistakes or even walk away from the sale. All in all, the experience was extremely stressful and unpleasant. Buying a home should be exciting, but dealing with Elena and her conveyancer made it the opposite.

Ria BanerjeeGoogle

Wally is a legend. Karl Has been a legend since year 9! 👌 Sajaa is cool! And the whole establishment is blessed 😇 Amazing service. Get yo houses from here.

هشامGoogle