Lifestyle South West Rocks

After six years of excellent service from the Lifestyles holiday rental team, we were very disappointed with the sales experience provided by Heath. He initially gave us an inflated verbal estimate, which later differed significantly from the figure on legal documents—something he dismissed as an assistant’s error and nothing we should worry about. Communication during the sales campaign was poor, with little to no proactive contact from Heath. When we requested our first update six weeks in, we were told “call me tomorrow,” highlighting the lack of engagement. Heath was difficult to talk to, often dismissive, and offered no constructive advice—only excuses for the lack of offers on our property. Despite the poor experience, he seemed surprised when we chose not to renew the agency agreement. We strongly recommend getting multiple appraisals and reviewing commission rates carefully before signing. In hindsight the 3.3% commission may have been acceptable—had it delivered on promises.

William WardGoogle

Professional, friendly and very helpful staff. Heath is very informative, friendly and professional. I would recommend seeing staff at Lifestyle, for purchasing or renting. Thank you for our new home. Katherine and Simon

katherine StaufenbielGoogle

Applied to rent a house and never heard back. Owner's vacant assets aren't their priority, no sales service at all. Called and left messages for the property manager regarding my application, no acknowledgement or any reply after 3 days. Harcourts approved us in 3 hours... and made us feel like actual customers.

Laura AshleyGoogle