JL PROPERTY CO

We have had our investment property managed by JL Property for over 4 years now, after leaving Raine & Horne who originally sold us the property 10 years ago. We really respect the integrity in which Luke operates his agency. After a series of staff changes at R&H, we could no longer ignore the mistakes and lack of accountability. JL Property is a breath of fresh air in comparison. Not only do they take your feedback seriously, they also show initiative where it counts the most. We would recommend Luke, Nicole and team to anyone who is looking for a reliable and responsive property manager to manage their investment property on the Central Coast.

Miss MaggieGoogle

I did not want to leave this review, as this was our first home-buying experience, but future buyers should be aware of the issues we faced. Purchasing our first home was a very poor experience, and the effects of the agent’s actions continued well after settlement. As first-home buyers, we relied on the agent to act transparently and in good faith. Instead, the negotiation process felt rushed and pushy, limiting our ability to fully understand the transaction. While this may have been technically legal, it did not reflect good practice or professionalism. Key information about the existing tenant was not disclosed before or after purchase, despite multiple opportunities to do so. After settlement, the tenant caused ongoing problems, resulting in significant financial and emotional stress. There was some kind of verbal agreement between the previous agent and the tenant regarding water usage and billing, which was never disclosed. Due to a loss of trust, we changed real estate agencies shortly after purchase. However, issues linked to the former tenancy continued. Neighbours have since raised concerns about a long-term pattern of disruptive tenants and possible pressure tactics used by the agency. Overall, this was an extremely stressful introduction to home ownership. We felt misled and unsupported throughout the process. I strongly advise first-home buyers to conduct independent checks, slow the process down, hire a reputable lawyer, and rely only on what is documented not verbal assurances from agents.

Josh McwilliamGoogle

Open and honest. Recently I needed to desperately downsize from a very large home and find myself a smaller more sensible home close to shops and services. Fortunately I met Luke and it was an absolute pleasure to work with someone with such high professional standards. Luke really listened to my specific needs and wants and worked hard to achieve them in a short amount of time! Luke is very friendly, reliable and genuine as well as being open and honest. He has great market knowledge of current real estate trends and the local area. It is obvious Luke has a real passion and flair for real estate. I cannot recommend Luke highly enough for your sale or purchase!

Karen FentonGoogle